Privacy Policy

Introduction

HERAERP LTD ("HERA Skills", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our learning platform.

Information We Collect

Personal Information

• Name and email address when you create an account
• Phone number (optional) for account recovery
• Payment information when you purchase programs
• Educational background and career interests
• Profile information you choose to provide

Usage Information

• Course progress and completion data
• Quiz scores and assessment results
• Login times and session duration
• Device information and browser type
• IP address and approximate location

How We Use Your Information

• To provide and maintain our learning platform
• To personalize your learning experience
• To process payments and send transaction confirmations
• To send you course updates, newsletters, and promotional materials
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our services
• To comply with legal obligations

Data Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our platform (payment processors, cloud hosting, analytics)
• Partner Institutions: Educational partners for certification verification (with your consent)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent at any time

Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function properly.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: